Answers with Grok, can create leads, and transfer live calls to employees (Twilio Dial) when the directory is set. Google Voice still needs to forward into Twilio.
Compliance under review — transfer code is ready; live dial waits on Twilio approval + public webhook.
https://YOUR_HOST/api/voice/incomingUntil then: use the simulator below (try “Can I speak to Matt?”). Guide: TWILIO-SETUP.md
| Name | Phone | Aliases |
|---|---|---|
| Matt | +194***3873 | matt, matthew, owner, boss, manager |
| Matthew | +194***3873 | matthew, matt, owner, boss, manager |
| Andy | +176***6206 | andy, andrew |
# apps/marketing-account/.env.local SECRETARY_TRANSFER_ENABLED=true SECRETARY_TRANSFER_DIRECTORY=Matt:+1949XXXXXXX,Joe:+1949XXXXXXX,Office:+1949XXXXXXX SECRETARY_TRANSFER_DEFAULT=Matt SECRETARY_TRANSFER_TIMEOUT_SEC=25
Caller says “speak to Matt / Joe / owner / dispatch” → Grok matches directory → Twilio <Dial> rings their phone. If no answer (~25s), caller hears a callback message.
/api/voice/incoming then /api/voice/gatherEnv when you go live: TWILIO_ACCOUNT_SID, TWILIO_AUTH_TOKEN, public HTTPS URL (ngrok or Vercel) for webhooks. Until then, use the simulator below.
Type what a caller would say. Grok replies and can create a prospect.
Hi, thanks for calling SweeperGuys. For rates, press 1. For sales and H O A's, press 2. For construction questions and scheduling, press 3. For Spanish, press 9.
Happy to help with a quote. I'll need: job city, type of work (track-out, lot, street), approximate hours or area size, and preferred day/night. Typical regenerative air is around $175/hr, mechanical broom $185/hr, power wash around $205/hr — often a 4-hour minimum. What's the city and job type?
Understood — if this is an urgent track-out or storm debris issue, I'll flag it for same-day callback. Please share the address/city, site contact name and number, and what you need cleared.
I'll have a SweeperGuys team member call you back shortly. What's the best number and a short note for them?
| When | From | Intent | Status | Summary / reply |
|---|---|---|---|---|
| 7/21/2026, 8:55:37 PM | — +19494846315 | quote | ai_handled | Menu · rates · en · regen/mech + 4hr min Our current rates from the rate sheet: Regenerative air sweeper is 175 dollars per hour. Mechanical broom sweeper is 185 dollars per hour. There is a minimum 4 hour charge. |
| 7/21/2026, 8:51:37 PM | — +19494846315 | quote | ai_handled | Menu · rates · en · regen/mech + 4hr min Our current rates from the rate sheet: Regenerative air sweeper is 175 dollars per hour. Mechanical broom sweeper is 185 dollars per hour. There is a minimum 4 hour charge. |
| 7/21/2026, 7:19:35 PM | — +19492263873 | transfer | transferred | Transfer completed (employee answered) |
| 7/21/2026, 7:19:17 PM | — +19492263873 | scheduling | transferred | Menu · construction/scheduling → Matt · en Connecting you to construction and scheduling with Matt. One moment. |
| 7/21/2026, 7:18:46 PM | — +1 | scheduling | transferred | Menu · construction/scheduling → Matt · es Lo comunicamos con construcción y programación, Matt. Un momento. |
| 7/21/2026, 7:18:27 PM | — +1 | other | ai_handled | Menu · switch to English Hi, thanks for calling SweeperGuys. For rates, press 1. For sales and H O A's, press 2. For construction questions and scheduling, press 3. For Spanish, press 9. |
| 7/21/2026, 7:18:26 PM | — +1 | transfer | transferred | Menu · sales/HOA → Andy · es Lo comunicamos con ventas, Andy. Un momento. |
| 7/21/2026, 7:18:26 PM | — +1 | quote | ai_handled | Menu · rates · es · regen/mech + 4hr min Nuestras tarifas actuales: Barredora de aire regenerativo, 175 dólares por hora. Barredora mecánica de cepillo, 185 dólares por hora. Hay un cargo mínimo de 4 horas. |
| 7/21/2026, 7:18:26 PM | — +1 | other | ai_handled | Menu · Spanish (press 9) Gracias por llamar a SweeperGuys. Para tarifas, oprima 1. Para ventas y asociaciones de propietarios, oprima 2. Para preguntas de construcción y programación, oprima 3. Para inglés, oprima 8. |
| 7/21/2026, 7:13:05 PM | — +19492263873 | quote | ai_handled | Menu · rates · regen/mech + 4hr min Our current rates from the rate sheet: Regenerative air sweeper is 175 dollars per hour. Mechanical broom sweeper is 185 dollars per hour. There is a minimum 4 hour charge. |
| 7/21/2026, 7:12:14 PM | — +1 | scheduling | transferred | Menu · construction/scheduling → Matt Connecting you to construction and scheduling with Matt. One moment. |
| 7/21/2026, 7:12:14 PM | — +1 | transfer | transferred | Menu · sales/HOA → Andy Connecting you to sales with Andy. One moment. |
| 7/21/2026, 7:10:03 PM | — +1555 | scheduling | transferred | Menu · scheduling → Matt Connecting you to scheduling with Matt. One moment. |
| 7/21/2026, 7:10:03 PM | — +1555 | transfer | transferred | Menu · sales → Andy Connecting you to sales with Andy. One moment. |
| 7/21/2026, 7:10:03 PM | — +1555 | quote | ai_handled | Menu · rates · regen/mech + 4hr min Our current rates from the rate sheet: Regenerative air sweeper is 175 dollars per hour. Mechanical broom sweeper is 185 dollars per hour. There is a minimum 4 hour charge. |
| 7/21/2026, 7:01:26 PM | — +19492263873 | transfer | missed | Transfer no-answer — no connect Employee did not answer; asked caller to leave message |
| 7/21/2026, 7:01:09 PM | — +19492263873 | quote | ai_handled | Construction inquiry for Irvine job site. Okay, Irvine construction. What's your name or company? |
| 7/21/2026, 7:00:55 PM | — +19492263873 | quote | ai_handled | Caller specified construction sweeping; asked for location to qualify. Got it, construction. What's the city or job location? |
| 7/21/2026, 6:58:50 PM | — +15551112222 | quote | ai_handled | New caller needs sweeper for track-out in Irvine. Got it, track-out in Irvine. What's your company name? |
| 7/21/2026, 6:55:55 PM | — +15551212 | other | ai_handled | Caller said hi, initial greeting. Hi there, SweeperGuys. How can I help you? |